Privacy Policy

Last updated: 3 November 2026

Protecting your personal data is important to us. This Privacy Policy explains what personal data we collect when you visit our website or place an order, why we collect it, and what rights you have. We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

CONTROLLER

The controller responsible for processing your personal data is:

Sylvia Rohland, trading as Glanceivory

Luckenwalder Str. 30

12629 Berlin, Germany

Email: support@glanceivory.com

Phone: +49 160 7772794

We are not required to appoint a data protection officer.

WHAT PERSONAL DATA WE COLLECT

Depending on how you use our website, we may process the following data:

• Identity and contact details: first and last name, delivery and billing address, email address, phone number.

• Order details: products ordered, order number, prices, delivery information, returns and refunds.

• Payment details: payment method, transaction ID and payment status. We do not receive or store your full card details. These are processed directly by our payment providers.

• Account details: login details and order history, if you create a customer account.

• Communication: the content of emails, contact forms and other messages you send us.

• Newsletter details: your email address and subscription preferences, if you sign up.

• Withdrawal details: your name, order details, email address and the date and time of your withdrawal, if you use our online withdrawal function.

• Technical details: IP address, browser type, device type, pages visited and the time of your visit, collected through server log files, cookies and similar technologies (see our Cookie Policy).

WHY WE USE YOUR DATA AND ON WHAT LEGAL BASIS

• To process, ship and deliver your order. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).

• To process payments and prevent fraud. Legal basis: performance of a contract (Art. 6(1)(b) GDPR) and our legitimate interest in preventing fraud (Art. 6(1)(f) GDPR).

• To provide customer service and handle returns, withdrawals, refunds, complaints and warranty claims. Legal basis: performance of a contract and legal obligation (Art. 6(1)(b) and (c) GDPR).

• To manage your customer account. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).

• To comply with commercial and tax retention obligations. Legal basis: legal obligation (Art. 6(1)(c) GDPR).

• To send you our newsletter. Legal basis: your consent (Art. 6(1)(a) GDPR). We use the double opt-in procedure: you will only receive the newsletter after confirming your subscription via a link we send you. You can unsubscribe at any time via the link in every email.

• To send existing customers information about similar products by email. Legal basis: our legitimate interest in direct marketing (Art. 6(1)(f) GDPR in conjunction with § 7(3) UWG). You can object to this at any time, free of charge, via the link in every email.

• To analyse and improve our website, and to show relevant advertising. Legal basis: your consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG), given via our cookie banner.

• To keep our website secure and functioning properly. Legal basis: our legitimate interest (Art. 6(1)(f) GDPR) and § 25(2) TDDDG.

ONLINE WITHDRAWAL FUNCTION

If you use our "Withdraw from contract" function, we process the data you enter (name, order number, email address for the acknowledgement of receipt, and any optional message), as well as the date and time of receipt. We use this data to process and document your withdrawal and to send you the acknowledgement of receipt we are legally required to provide. Legal basis: legal obligation (Art. 6(1)(c) GDPR in conjunction with § 356a BGB). We keep this data for as long as needed to handle the withdrawal and for as long as statutory retention periods require.

WHO WE SHARE YOUR DATA WITH

We only share your personal data where this is necessary for the purposes above:

• Wix.com Ltd. and its affiliates: our website, online store, hosting and email platform provider. We have concluded a data processing agreement with Wix.

• Payment providers, such as Wix Payments, PayPal, Stripe and banks, to process your payment. These providers may carry out their own identity and credit checks.

• Shipping carriers (such as DHL, Hermes or DPD) receive your name and delivery address to deliver your order. If you have consented to this during checkout, we also pass on your email address and/or phone number so the carrier can inform you about the delivery (Art. 6(1)(a) GDPR). You can withdraw this consent at any time.

• Our tax advisor, where necessary for our accounting.

• Analytics and advertising partners, such as Google or Meta, but only if you have given consent through our cookie banner.

• Public authorities, where we are legally required to do so.

We never sell your personal data.

INTERNATIONAL TRANSFERS

Some of our service providers are located outside the European Economic Area (EEA). Wix.com Ltd. is based in Israel, which the European Commission recognises as providing an adequate level of data protection. Where data is transferred to other countries, such as the United States, this is done on the basis of the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.

HOW LONG WE KEEP YOUR DATA

We delete your personal data as soon as it is no longer needed for the purposes for which it was collected, unless statutory retention obligations apply:

• Order, invoice and accounting records: up to 10 years, as required by German commercial and tax law (§ 257 HGB, § 147 AO).

• Customer account data: as long as your account is active.

• Customer service communication: up to 3 years after your last contact (statutory limitation period).

• Newsletter data: until you unsubscribe.

• Cookie data: see our Cookie Policy.

YOUR RIGHTS

Under the GDPR, you have the right to:

• access the personal data we hold about you (Art. 15 GDPR);

• correct inaccurate data (Art. 16 GDPR);

• have your data deleted (Art. 17 GDPR);

• restrict the processing of your data (Art. 18 GDPR);

• receive your data in a structured, machine-readable format (Art. 20 GDPR);

• withdraw your consent at any time with effect for the future (Art. 7(3) GDPR).

RIGHT TO OBJECT (ART. 21 GDPR)

Where we process your data based on our legitimate interest (Art. 6(1)(f) GDPR), you have the right to object at any time for reasons arising from your particular situation. You can object to the use of your data for direct marketing at any time, without giving reasons.

To exercise your rights, email us at support@glanceivory.com.

RIGHT TO LODGE A COMPLAINT

You have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit), www.datenschutz-berlin.de. You may also contact the supervisory authority in your place of residence.

OBLIGATION TO PROVIDE DATA

The provision of your personal data is required to conclude and perform the contract. Without this data, we cannot process your order. Fields that are optional are marked as such.

AUTOMATED DECISION-MAKING

We do not use automated decision-making, including profiling, within the meaning of Art. 22 GDPR. Our payment providers may use automated fraud checks when processing your payment.

CHILDREN

Our store is not intended for children under 16. We do not knowingly collect personal data from children under 16.

SECURITY

We use technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website uses an SSL/TLS-encrypted connection (https).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services or the law change. The current version is always available on this page.

CONTACT

Sylvia Rohland – Glanceivory

Luckenwalder Str. 30, 12629 Berlin, Germany

Email: support@glanceivory.com | Phone: +49 160 7772794