Shipping & Payment

SHIPPING & PAYMENT

 

Last updated: 3 November 2026

 

Thank you for shopping with Glanceivory! We do our best to get your order to you quickly and safely. Here's everything you need to know about shipping and payment.

 

PROCESSING TIME

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays in Berlin) after payment has been received. During busy periods, such as sales and holidays, processing may take a little longer.

 

You will receive an email with tracking information as soon as your order has been shipped.

 

DELIVERY TIMES

Unless stated otherwise on the product page, the delivery time is:

• Germany: 2–5 business days

• Austria, Netherlands, Belgium, Luxembourg, France, Denmark: 3–7 business days

• Other EU countries: 4–10 business days

• Rest of the world: 7–14 business days

The delivery time starts on the day after payment (for prepayment: after receipt of payment) and ends on the last day of the period. If the last day falls on a Saturday, Sunday or public holiday at the place of delivery, the next business day applies.

 

SHIPPING COSTS

Shipping costs depend on the delivery address and the size and weight of your order. They are shown in the shopping cart and at checkout before you place your order.

As a small business owner within the meaning of § 19 UStG (German VAT Act), we do not charge VAT. All prices are final prices.

 

CUSTOMS, DUTIES AND TAXES

Orders within the European Union are not subject to customs duties. For deliveries to countries outside the EU, additional customs duties, taxes and fees may apply. These are set by the destination country, are not included in our prices, and must be paid by the recipient.

 

CHANGE OF ADDRESS

Need to change your delivery address? Please contact us at support@glanceivory.com as soon as possible. We cannot guarantee changes once your order has been processed for shipping.

 

LOST OR DAMAGED PARCELS

Until your parcel has been handed over to you, it travels at our risk. If your parcel hasn't arrived within the stated delivery time, or arrives damaged, please contact us at support@glanceivory.com with your order number. We'll investigate with the carrier and send a replacement or issue a refund.

 

PAYMENT METHODS

You can pay using the payment methods shown at checkout, for example:

• Credit and debit card (Visa, Mastercard, American Express)

• PayPal

• Apple Pay and Google Pay

The amount is charged when you place your order. We do not store your full payment details. Payments are processed securely by our payment providers.

 

CONTACT

Sylvia Rohland – Glanceivory

Luckenwalder Str. 30, 12629 Berlin, Germany

Email: support@glanceivory.com | Phone: +49 160 7772794