Right of Withdrawal

RIGHT OF WITHDRAWAL

 

Last updated: 3 November 2026

 

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional.

 

INSTRUCTIONS ON WITHDRAWAL

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods as part of one order and they are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

 

To exercise your right of withdrawal, you must inform us (Sylvia Rohland – Glanceivory, Luckenwalder Str. 30, 12629 Berlin, Germany, phone: +49 160 7772794, email: support@glanceivory.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

 

You can also exercise your right of withdrawal online via the "Withdraw from contract" button, which you can find in the footer of every page of our website glanceivory.com. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, containing information on the content of your withdrawal statement and the date and time of its receipt.

 

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this repayment.

 

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

 

You bear the direct costs of returning the goods.

 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functioning.

 

EXCLUSION OR EARLY EXPIRY OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

 

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.

 

The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

 

The right of withdrawal expires early for contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

 

MODEL WITHDRAWAL FORM

You can find the model withdrawal form on our Withdrawal Form page.

 

CONTACT

Sylvia Rohland – Glanceivory

Luckenwalder Str. 30, 12629 Berlin, Germany

Email: support@glanceivory.com | Phone: +49 160 7772794